The till person was right

By now just about everyone has read about the Sainsbury's checkout operative who refused to serve the terminally rude girl who was on her mobile. The clue to where I sand on this is evident in the earlier sentence. I have lost count of the number of times I have wanted to deck some self-important idiot who slowed things down for the rest of us in a supermarket, including parents with crying and fractious kinder, because they HAD to spout crap into their phones. 

I am in the habit of drawing things that happen around me. This was done some five years ago.
And it turns out that the person featured is the director of a very famous, flavour of the month dance troupe,
not that that makes him any less annoying or ignorant.

She and her ilk need to understand that they are in a transaction with a sentient being at the till and not an ATM. No wonder they get pissed-off. More and more one sees signs in smaller shops stating that if you talk on your mobile while you're being served you are not going to be. Good for them.

But the problem doesn't begin and end at the tills.
Dom Jolly was bang-on. It's about civility and awareness and consideration of others. It's about all those selfish idiots who devolve responsibility for themselves to us as they stand texting in shop doorways, or come to a dead halt in front of you on the street, or block stairwells, contraflows and escalators, or hold up traffic as they natter or text on the zebra crossing. Or leave their seat to bring their conversation to wherever you are because they are terminally thick, ignorant, stupid and trying so very hard to look cool and 'in the swim'.

So Sainsbury's, a cursory scan of the message boards of the national press should tell you that the overwhelming majority have sided with your checkout girl. You spend a lot of money via internal communications and recruitment materials telling prospects that you respect the individual and so on. Now's your opportunity to show it. Make it a policy. Don't berate that person, give her a year's worth of vouchers, a big pat on the back and ban the ignorant and selfish customer.